SURe is a consortium of EACH and Anglicare Victoria *[Inner, South East & Outer East only].

All of the agencies are committed to providing health, wellbeing and quality services to individuals, families and the community. With particular emphasis on the marginalised and disenfranchised individuals of Victoria. Integrated and holistic health and wellbeing care available to all is critical to the mission of SURe.

What are the values of SURe?

Welcoming: We welcome people with co-occurring substance use, mental health and other concerns. It can be difficult to ask for help, we want you to know you will be welcomed and respected.

Hopeful: We believe people have the capacity to improve their lives and achieve the goals they set for themselves.

Holistic: We understand that people presenting to our service can have multiple needs, we will work with you to meet your whole of self needs.

Options: There are many ways to address substance and related issues and we will explore these options with you.

Family inclusive: We welcome the opportunity to include significant others in your recovery journey, at your request.

Recovery oriented: Recovery is possible, defined by you and we will share your journey.

Professional: Qualified and experienced counselling clinicians offer assessment, counselling, consultation and education.

What services are provided by SURe?

Service Description Areas Provided
Inner East Outer East South East
Centralised Intake & Assessment Our Intake clinicians will initially screen for your needs over the phone, (about 20mins) you will then be asked to come in for a face-to-face (about 60mins) thorough assessment, information that they will look at :-

  • Name, contact numbers &/or email, mailing address
  • Current & past substance use
  • Current & past health diagnoses
  • Current professional supports
  • Significant others you would like to have involved
  • Current stressors in your life
  • Counselling Preferences
  • Preferred gender of counsellor
  • Preferred day / Preferred time
    **NB while all attempts are made, it is not always possible
  • We work collaboratively with you, your significant others & any other professionals.
  • Your goals will be developed into an Individual Recovery Plan
  • All of your information is treated with respect & confidentiality.
  • We welcome all people, & are sensitive to the needs of individuals from different cultures, religions & diverse communities.
 N/A
  • Maroondah
  • Knox
  • Yarra Ranges
 N/A
Counselling Once you have been assessed as requiring counselling, you will be allocated a counsellor for a course of treatment, a minimum of 4, and a maximum of 15 as part of your counselling:

  • You are welcome to bring a partner, friend or family member with you to provide support.
  • You might like to write down some of the things you would like to explore during the appointments.
  • Arrive a few minutes early.
  • Counselling whilst being a release, may also be challenging, confronting & sometimes demanding.
  • ·The focus is to improve your wellbeing and satisfaction with life. This is ‘your’ recovery.
  • If you don’t understand, don’t be afraid to ask your counsellor to explain what they mean.
  • Providing information & education can be part of counselling.
  • All the counsellors use a variety of therapeutic models
  • Boroondara
  • Manningham
  • Monash
  • Whitehorse
  • Maroondah
  • Knox
  • Yarra Ranges
  • Greater Dandenong
  • Casey
  • Cardinia
Care Recovery Coordinated & Integrated pathways to Recovery will be provided to individuals who have been assessed as having additional complex needs. They work with you to achieve the outcomes of your Individual Recovery Plan.In developing your Individual Recovery Plan, you may have identified that you have a number of complex issues and limited supports. You might agree that additional assistance is needed and a Care Recovery Clinician will be allocated to you.
  • Boroondara
  • Manningham
  • Monash
  • Whitehorse
  • Maroondah
  • Knox
  • Yarra Ranges
  • Greater Dandenong
  • Casey
  • Cardinia
Non Residential Withdrawal If suitably assessed, a non-residential withdrawal service could be part of your Recovery Plan. A specialist nurse will work with you, your General Practitioner & supports to achieve your goals around withdrawal.
  • Boroondara
  • Manningham
  • Monash
  • Whitehorse
  • Maroondah
  • Knox
  • Yarra Ranges
 N/A