SURe provides recovery oriented services assisting individuals and their families who have been affected by substance use.

Intake & Assessment

  • Provides initial screening, assessment, advice and referral to alcohol & other drug treatment (AOD) services via telephone and in person.
  • In addition information and referrals to other services may be provided based upon the Individual Recovery Plan (IRP) that has been developed with you.
  • This could include referrals to other allied health services, financial, legal and housing services.


  • After an assessment from centralised Intake & Assessment, you may be referred for AOD focused counselling as per your recovery plan. Counselling is provided individually within a family sensitive and inclusive framework.
  • Appointments are generally office based, up to an hour, with a duration of time being linked to your IRP.
  • The counselling will have goals that have been developed with you during your assessment.

Care & Recovery Coordination

  • For individuals who have been assessed as having additional complex needs, you will be offered coordinated and integrated pathways to your recovery.

Non-Residential Withdrawal

  • As part of your Individual Recovery Plan you may be eligible to receive withdrawal support in the community.

Getting Assistance

Making the decision to get assistance is never a simple or easy decision and we at SURe applaud you and will support you with your recovery goals. In getting the appropriate assistance, we will need to take you through a Screening and Assessment process, whereby you will develop your Recovery Plan to direct the appropriate services.

To commence this process you can either:

  • Call a clinician at SURe on 1300 00 SURe (7873) [Monday – Friday, 9am – 5pm]
  • Email your contact details to
  • Drop in at one of our offices and ask to speak to any SURe Clinicians
  • After hours contact Directline (1800 888 236) and request for a referral to SURe

Other Supports


Health & Welfare Services EACH 1300 00 EACH
Anglicare Victoria 1800 809 722
Specialist benzodiazepine & anxiety service 
1300 273 266
Parentzone Victoria
Eastern Domestic Violence Outreach Service
+61 (03) 9259 4200
Family Drug Help 1300 660 068
Anglicare Peer Support Program 9721 3688
Victorian Aids Council (03) 9865 6700
Gay Lesbian Health Victoria (03) 9479 8724
Phone / Afterhours Emergency Services
**112 (from mobile phones) & out of range
AOD Information & Referral
1800 888 236
24 hr counselling service
13 11 14
Suicide Helpline
24 hr counselling & suicide prevention service
1300 651 261
Nurse on call 1300 60 60 24
Poisons Information Line
24 hr poison information assistance line
13 11 26
Kids Helpline
10 – 25 y.o. 24 hr counselling service
1800 55 1800
Child Protections Afterhours 13 12 78
Women’s Domestic Violence Crisis Service 1800 015 188
Men’s Helpline 1300 78 99 78
Website Australian Drug Foundation
Victorian Legal Aid
Department of Justice